Shipping policy

Shipping Policy

Processing & Production All of our products are made-to-order to ensure maximum freshness and ingredient potency. Because your skincare is freshly prepared and labeled specifically for you, please allow 2–5 business days for production and processing before your order is dispatched.

Shipping Methods & Delivery Times We ship all USA orders via FedEx Express to ensure safe and reliable delivery.

• Estimated Shipping Time: 5–8 business days.

Tracking Your Order Once your order has been handed over to FedEx, you will receive a shipping confirmation email containing a tracking number. You can monitor your package’s journey directly on the FedEx website.

Shipping Rates Shipping charges for your order will be calculated and displayed at checkout. Rates are determined by the total weight of the products and your delivery zip code.

Shipping Restrictions Currently, we ship to all 50 U.S. states. Please note that we cannot ship to P.O. Boxes or APO/FPO addresses due to carrier restrictions for international express shipments.

Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at kelvicontact@gmail.com with photos of the damage so that we can evaluate the issue and make it right.